IVA and RPA - Better Together
As organizations seek to boost digital customer engagement and automate as much of their business operations as possible, the convergence of Robotic Process Automation and Intelligent Virtual Agents (IVA) has arrived and Jacada is leading the charge.
“Jacada’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the future as the adoption of IVA solution accelerates.” *
Skand Bhargava, Practice Director, Everest Group.
Access your free download of the Everest IVA profile for Jacada to find out why IVA and RPA are essential to accelerate digital transformation and intelligent automation initiatives. Initiatives that deliver seamless experiences for customers and drive real business outcomes that:
Reduce Call Center Volumes by more than 30%.
Cut Customer Effort by more than 50%.
Harmonize & Elevate existing systems, not rip and replace.