How To Choose Your
Best-Fit CCaaS Vendor

Download the Gartner Report and take charge of your vendor selection process.

How To Choose Your Best-Fit Vendor for Contact Center as a Service

How do you select the technology to support your customer service environment? Tough, isn't it? Getting the right fit at the outset is crucial. Choosing the right vendor will save you time, money, and cut risk. It will also make certain you avoid the pitfalls that have surprised call centers in the past.

Jacada is making this report available to customer operations and technology leaders who are considering digital transformation and cloud migration efforts for their contact center during the pandemic. 

In this report, you will learn how to collaborate with stakeholders and organize your selection process to successfully select the most appropriate vendor. 

  • Future-proof Your Call Center Investments With the 4 Pillars of Great Customer Service.  
  • Improve the Employee Experience with Your New Cloud Contact Center. 
  • Transcend Omnichannel Thinking and Embrace Multi-Experience for an Improved Customer Experience.  

Jacada is providing the entire report on a complimentary basis for a limited time. Fill out the form for full access. 

Gartner Disclaimer:  This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Jacada. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. 

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Rachel Decker


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