A Jacada Webinar Featuring a Panel of Experts in Customer Service Automation:

By battling customer service complexity with agility, you become a hero to your customers.

Held on Wednesday, March 25th at 1 PM EDT


As businesses grapple with the economic impact of the Coronavirus (COVID-19), customer call centers are dealing with the people side of things. Customers are anxious; call volume is high.

Join our panel of experts for a fluid discussion on how to manage call center operations in the wake of unexpected events such as the coronavirus outbreak.

We will review best practices, demo innovative automation solutions that simplify employee and customer experience in high risk interactions, and share actual results from implementations in high stake environments. 

What You’ll Learn:

  • Managing Heightened Customer Anxiety
  • Empowering your Work-at-home Customer Service Workforce
  • Managing Unexpected Spikes in Contact Volumes
  • Minimizing Onboarding Time, Processing Time and Error Rates
  • Minimizing Stress for IT & Driving an Agile Operation
Who should attend?
  • Customer Operations, Contact Centers & Customer Service
  • Customer Experience Strategy & Execution
  • COOs, CIOs, CTOs and Digital Transformation
  • Business Continuity

Rini Fredette

Senior Vice President, Contact Center Services & Solutions at PSCU

As Senior Vice President of Contact Center Operations, Rini provides the overall leadership, vision, and strategic direction for PSCU’s Contact Center Operations. Her contact center services more than 10 million calls from credit union members per year, acting as a valuable extension of every credit union and providing a truly seamless member experience. Rini has played various leadership roles in IT, Strategic Risk, Enterprise Risk Management, Compliance Governance, Business Continuity & Disaster Recovery.

Hi. I'm Rachel. Nice to meet you.

Rachel Decker


Use your About page to help your visitors learn more about you. We all know that people do business with people, not companies. So tell them a little bit more about yourself as a person. Include profiles of your management team. Upload images so that folks will recognize you at conferences and events. Hey. It's not exactly rocket science. But it works.