Held on Wednesday, March 25th at 1 PM EDT
As businesses grapple with the economic impact of the Coronavirus (COVID-19), customer call centers are dealing with the people side of things. Customers are anxious; call volume is high.
Join our panel of experts for a fluid discussion on how to manage call center operations in the wake of unexpected events such as the coronavirus outbreak.
We will review best practices, demo innovative automation solutions that simplify employee and customer experience in high risk interactions, and share actual results from implementations in high stake environments.
What You’ll Learn: