A Jacada Webinar Featuring a Panel of Experts in Customer Service Automation:

By battling customer service complexity with agility, you become a hero to your customers.

Held on Wednesday, March 25th at 1 PM EDT


As businesses grapple with the economic impact of the Coronavirus (COVID-19), customer call centers are dealing with the people side of things. Customers are anxious; call volume is high.

Join our panel of experts for a fluid discussion on how to manage call center operations in the wake of unexpected events such as the coronavirus outbreak.

We will review best practices, demo innovative automation solutions that simplify employee and customer experience in high risk interactions, and share actual results from implementations in high stake environments. 

What You’ll Learn:

  • Managing Heightened Customer Anxiety
  • Empowering your Work-at-home Customer Service Workforce
  • Managing Unexpected Spikes in Contact Volumes
  • Minimizing Onboarding Time, Processing Time and Error Rates
  • Minimizing Stress for IT & Driving an Agile Operation
Who should attend?
  • Customer Operations, Contact Centers & Customer Service
  • Customer Experience Strategy & Execution
  • COOs, CIOs, CTOs and Digital Transformation
  • Business Continuity

Rini Fredette

Senior Vice President, Contact Center Services & Solutions at PSCU

Martin Hill-Wilson

Martin Hill-Wilson

Founder, Customer Service & AI Engagement Strategist at Brainfood Consulting